1. About these terms
These terms apply to every service ZagrosCloud provides: shared hosting, VPS servers, domain names and software. By creating an account, placing an order or using a service, you agree to them.
2. Your account
- Give us accurate contact details and keep them up to date: we send invoices and important notices to your email address.
- Keep your password safe, and turn on two-factor authentication. You are responsible for what is done with your account.
- Tell us straight away if you think someone else has used your account.
3. Orders and payment
Prices are shown in US dollars or Iraqi dinars and include all fees unless stated otherwise.
We do not take payment online. When you place an order we send you an invoice, due within 7 day(s).
Pay in cash at our office, by bank transfer, or with FIB / ZainCash. Our team will contact you with the details for your order.
A service is set up once its payment is recorded. Orders that stay unpaid may be cancelled.
4. Renewals
Services renew for the same period, at the price of the day. A paid renewal extends the service from the end of its current period.
- Hosting: we email the renewal invoice 14 day(s) before the paid period ends.
- VPS servers: we email the renewal invoice 7 day(s) before the paid period ends.
- Domain names: we email the renewal invoice 30 day(s) before the domain expires.
5. Unpaid renewals
- Hosting: suspended 7 day(s) after its paid period ends while the renewal invoice is unpaid.
- VPS servers: suspended 3 day(s) after its paid period ends while the renewal invoice is unpaid.
- A suspended service comes back by itself once its invoice is paid. Your data is kept for a while, but a service that stays unpaid may be deleted with its data.
6. Domain names
- A domain is registered in the name of the owner you give us. Registries require the owner's details to be accurate: a domain with false details can be suspended or cancelled by its registry.
- Privacy protection hides the owner's details from public lookups wherever the registry allows it, at no extra cost.
- Registration and renewal fees are paid to the registry and cannot be refunded once a domain is registered or renewed.
- An expired domain stops working. It can usually still be renewed for about 25 days; after that the registry may release it for anyone to register.
- To move a domain to another provider, turn off its transfer lock and ask us for its transfer code.
- Each registry's own rules also apply to the domains under it.
7. Acceptable use
Do not use our services for:
- anything that is against the law;
- spam, phishing, malware or attacks on other systems;
- content you do not have the right to share;
- using so much of a shared server that other customers' websites slow down.
We may suspend a service that breaks these rules, and warn you first whenever we can. Serious or repeated abuse can end the service without a refund.
8. Your content and backups
You own the content you put on our services and are responsible for it. Our team only looks at it when you ask for help, to keep our systems secure, or when the law requires it.
We back up hosting accounts regularly, but backups are a safety net, not a guarantee: keep your own copies of important data.
9. Availability and liability
We work to keep every service online, but services can be interrupted by maintenance, faults or events outside our control. We announce planned maintenance whenever we can.
As far as the law allows, we are not responsible for indirect losses such as lost profit or lost data, and our liability for a service is limited to what you paid for it in the last three months.
10. Cancelling
You can cancel a service at any time by sending us a message: it then runs until the end of its paid period and is not renewed. Paid periods are not refunded, except when we cannot provide the service you ordered.
11. Changes to these terms
We may update these terms. We publish the new version on this page and email you about important changes. Using a service after a change means you accept the new terms.
12. Contact
Questions about these terms? Send us a message.