Privacy policy

1. Who we are

ZagrosCloud provides hosting, VPS servers, domain names and software. This policy explains which personal details we keep about you, why, and who we share them with.

2. What we keep

Account details: your name, email address, phone, company and address, and your password, stored scrambled so nobody can read it.
Orders and billing: what you ordered, your invoices and the payments we recorded.
Domain owners: the owner's name, address, email and phone you give for each domain, kept encrypted.
Messages: what you send us, and our replies.
Technical details: the IP address and browser used to sign in and to order, to keep accounts safe.

3. Why we use them

to set up, run and renew your services;
to send invoices, renewal reminders and important notices;
to answer your questions and support you;
to protect your account and our systems from abuse;
to keep the records the law requires.

We never sell your personal details.

Domain registries and registrars: a domain owner's details, which they require to register and renew the domain.
Data centres and service providers: the companies that run our servers and deliver our emails, only as far as they need to.
Authorities: when the law requires it.

5. Public domain lookups

Registries publish domain owners' details in public lookups (WHOIS) unless they are hidden. We turn on privacy protection for every domain whose registry allows it, at no extra cost.

6. Cookies

We use cookies to keep you signed in, to protect our forms from abuse, and to remember your language, currency and cart.

7. How long we keep them

We keep your details while your account is open. Invoices and payment records are kept for as long as the law requires, also after an account is closed.

8. Your choices

See and change your account details in Settings, and a domain's owner details on the domain's page.
Ask us for a copy of your details, or to correct or delete them, by sending us a message.
Delete your account at any time in Settings: we then delete your details, except the records we must keep.

9. Security

Passwords are stored scrambled, sensitive details such as domain owners are encrypted, and every account can use two-factor authentication. If something ever happens that affects your details, we tell you.

10. Changes to this policy

We may update this policy. We publish the new version on this page and email you about important changes.

11. Contact

Questions about your personal details? Send us a message.